Serviced apartment

Amazing prompt service at a fantastic price. Very efficient and worked around my families schedule. 100% would recommend to anyone. Brilliant!!!

Jack @ wheel works always goes the extra mile to ensure that any work is done to a very high standard, he is very knowledgable and will always offer a great service at a very reasonable price. I know my bike is in safe hands.

What an awful experience I would not recommend it to anyone. Hard to summarise my experience as it was nothing but awful and unfortunately my issue is yet not resolved. My husband and I were due to stay at this place for 1 night. We booked is well in advance and as requested by the property at the time of confirming the reservation we had to make a £150 deposit that would be refunded within 24h (if made via bank transfer) at the time of check out.3 days before our trip, the property cancelled the reservation without any explanation and they have confirmed that payment would not be taken for the 1 night stay. No mention about our deposit though, and that's when the issue started. I have messaged them back with a copy of my bank statement showing payment going out and asking for a prompt refund. They have asked me in return to contact Booking.com about this - very strange as the payment was made straight to the property. I have contacted Booking.com as instructed, who in return contacted the property (duh!) but surprise - They claimed that no deposit payment has been made. I have then shared the bank statement with booking.com and my issue is since then ongoing and not yet resolved. I have later on been told by booking.com that refund would be processed within 14 days - but then again the message from the property at the time of requesting the deposit stated : 24h refund time IF paid via bank transfer.On top of this, on the day of the supposed check in (which again was cancelled) I received a message from Booking.com asking me if I will be check in as the property marked it as a no show. Needless to explain the frustration of the whole experience, and what was meant to be a day break has now transformed in a terrible experience. This is nothing but steeling from customers, awful place. AVOID.AVOID.AVOID

Very good experienceSuperb location friendly staff

great place lovely rooms and the staff are amazing would deffo book again

Good very clean...Great price and perfect location

Really comfortable and excellent place to visit Windsor and London from.

Stayed for three nights with work. Friendly staff and apartment served its purpose but smelt smoky, blinds were grey and kitchen not well equipped (only one spoon)

Stayed here overnight after attending my brother's 70th birthday , good value.Opposite Rawson springs pub, great for breakfast.

So I’ve stayed here for long term stays for 4 years in a row 6 weeks at a time I think all the negative reviews are due to staff changes. There has been a huge turnover the last year and when I give it 5 stars it’s because of SHAMAL - he’s the bellman but it seems to me he is not only the only person who wants to help but he is literally the only person who knows what the heck is going on. The front desk staff are all new and honestly it’s not their fault but they have no idea what is going on. The hotel has big rooms and I love it.The gym situation is very weird. It’s a beautiful gym but they rent it out to a personal trainer who has muscle bros in all the time which is weird and makes it hard to use. Guest can use it but you’re sharing space all day with a personal trainer and his class. The location is great right by Gloucester road tube. The rooms are big. It’s older but spacious. It’s great for longer stays because many rooms have washer dryer combo units and stove tops and refrigerators. If you are expecting turnkey accommodations you’ll be disappointed but if you want a larger space you’ll be overjoyed. Again, when I say the staff is new, I mean almost all of them so be patient and ask for Shamal and tip him because he’s only a bellman but he will help you because the other staff want to help but I don’t think they know how. Shamal seems to be the only person who still works here and he’s a tour de force doing everything. It’s a great hotel and I highly recommend it. The bad reviews must have been a day that Shamal was off!